# Odds Widget FAQs

Q When am I billed?

For paid plans, billing happens straight away. Payment then happens automatically each month thereafter, on the same day of the month that the subscription started.

For example if the first payment happens on the 1st of the month, you will be charged on the 1st for subsequent months.

Q What is a visit?

Each time a widget HTML tag is loaded (typically on a website visit), it will count as 1 visit from the usage quota.

Q How can I cancel?

A subscription can be cancelled from your account.

Log into your account
Click "Manage Subscription" on the relevant subscription
Click "Cancel plan"

Q How frequently are odds updated?

Having recently launched, odds in the widget can be delayed by up to 20 minutes. We plan to reduce this significantly in the near term in response to feedback. Feel free to share feedback at team@the-odds-api.com

Q How can I update my credit card details?

Billing details can be managed in your account.

Log into your account
Click "Manage Subscription" on the relevant subscription
Click "Add payment method"

Q How can I get in touch?

Q What if I find an error?

We strive for accuracy but with thousands of odds listed at any given time, errors can occasionally occur.

If you spot an error, let us know and we’ll try and correct it ASAP.

Learn more about the Odds Widget by signing up to a free plan →

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