# The Odds API FAQs
What happens when I subscribe?
You will receive an email containing your API key and links to help you get started.
When am I billed?
For paid plans, billing happens straight away.
Payment then happens automatically each month thereafter, on the same day of the month that the subscription started.
For example if the first payment happens on the 1st of the month, you will be charged on the 1st for subsequent months.
For example if the first payment happens on the 1st of the month, you will be charged on the 1st for subsequent months.
How can I cancel?
You can cancel your subscription at any time using this form or in the accounts portal.
Your subscription will automatically cancel before the next billing cycle.
Your subscription will automatically cancel before the next billing cycle.
What is a request?
A single request returns live and upcoming games for a given sport, betting market, and bookmaker region. Each game includes a start time, participants, and bookmaker odds for the specified region.
Example: if you request odds for basketball NBA, from US-region bookmakers, and moneyline betting markets, the API will return live and upcoming NBA games, showing moneyline odds from US bookmakers. This will count as 1 request from your plan's usage quota.
Example: if you request odds for basketball NBA, from US-region bookmakers, and moneyline betting markets, the API will return live and upcoming NBA games, showing moneyline odds from US bookmakers. This will count as 1 request from your plan's usage quota.
How frequently are odds updated?
More info on odds update intervals can be found here.
How are requests limited?
The request limit is automatically renewed on the first of every month.
How can I update my credit card details?
Billing details can be managed with an account. When creating an account for the first time, be sure to use the same email that was used for any existing subscriptions.
How can I get in touch?
Contact us at team@the-odds-api.com (or respond to the email that delivers your API key)
What if I'm not a programmer?
You can easily access all live sports odds data with your API key in
Google Sheets
or Excel.
Find out more about the Google Sheets add-on and the Excel add-on.
Find out more about the Google Sheets add-on and the Excel add-on.
What if I find an error?
Normally a marketing home page won’t make any mention of errors in a data service, but the reality is that at any given time, we cover hundreds of games and thousands of odds from over 50 sources and growing, and the data is constantly changing.
We have systems in place to detect various kinds of anomalies but we can’t catch everything and occasionally errors occur. On the occasion that errors are brought to our attention, and we aim to address them as a matter of priority.
If you notice an error relating to a specific bookmaker, please compare the API response with the bookmaker’s website before alerting us. When raising the error, try to include the full API url that was being called, and if relevant, screenshots of the bookmaker's website and the API response.
To raise an error, simply email us at team@the-odds-api.com
We have systems in place to detect various kinds of anomalies but we can’t catch everything and occasionally errors occur. On the occasion that errors are brought to our attention, and we aim to address them as a matter of priority.
If you notice an error relating to a specific bookmaker, please compare the API response with the bookmaker’s website before alerting us. When raising the error, try to include the full API url that was being called, and if relevant, screenshots of the bookmaker's website and the API response.
To raise an error, simply email us at team@the-odds-api.com
Learn more about The Odds API by signing up to a free plan →