# Refund Policy

We aim to be fair and reasonable when handling refund requests. If you have a concern about a charge, please contact us at team@the-odds-api.com and we'll do our best to help.

# Eligibility

We generally provide refunds in the following situations:

Forgotten cancellations - if you were charged after forgetting to cancel, provided there has been little or no usage since the payment.
Accidental purchases - if a payment was made unintentionally, provided there has been little or no usage since the payment.
Where required by law - if applicable consumer protection laws in your jurisdiction entitle you to a refund.

# Timeframe

Refund requests must be submitted within 3 months of the payment date, in line with standard chargeback timeframes.
Requests submitted sooner after the payment are more likely to be approved.

# Discretion

All refunds are assessed on a case-by-case basis. We reserve the right to deny a refund depending on the circumstances, including but not limited to:

Excessive or repeated refund requests
Requests made after significant usage of the service
Requests made after an unreasonable delay since the payment

# Chargebacks

If you believe a charge is incorrect, we encourage you to contact us first before initiating a chargeback with your bank.
We can typically review and resolve refund requests much faster than the chargeback process. A chargeback can take several weeks or longer, and may not be decided in your favor if insufficient information is provided.
By contacting us directly, we're able to consider additional context and details, allowing us to make a more informed and fair decision.
Initiating a chargeback may delay resolution and can limit our ability to assist you directly.